Shipping Policy
SHIPPING AND HANDLING CHARGES
Order above SGD150.00 nett
- Free Shipping
Order below SGD150.00 nett
- A flat delivery fee of $10 will be charged
SHIPPING SCHEDULE
- Orders are processed and delivered Monday - Friday, 9.00am – 5.00pm (excluding Public Holidays).
- Orders placed after 2.00pm will be considered next business day order.
- Orders are shipped via Standard Delivery.
- Please allow 3 - 5 business days* for delivery with Singapore. Delivery schedule may vary during online sales period.
*Please expect delays for delivery during festive periods.
SHIPMENT TRACKING
You may sign in to view your order status and purchase history in your account OR you can reach out to us for status updates via email at members@shiseido.com.sg (Monday to Friday 9.00am - 5.00pm). Alternatively, customers can proceed to track the shipment status from the third-party courier provider’s online tracking portal once they have received the airway bill tracking number.
CHANGES IN DELIVERY DETAILS
For security and fraud prevention purpose, we do not allow change of address once an order is confirmed and captured. Kindly cancel the order before the order is processed and proceed to make a new order.
SHIPPING RESTRICTIONS
Orders are shipped on Monday to Friday, excluding public holidays. Orders cannot be shipped to P.O. Box addresses. All orders require a signature upon delivery. If you are not there to sign for your order, we will delivery for second attempt. If both deliveries failed (1st and 2nd attempt), the order will be cancelled.
Shiseido Singapore Online ships all orders from Singapore. Delivery lead times will be based on courier's delivery schedule.
SHIPMENTS TO PO BOX ADDRESSES
We do not ship to PO Box addresses
SHIPMENTS TO INTERNATIONAL ADDRESSES
We do not ship to addresses outside of Singapore